Term return of 30 calendar days from the time of delivery without providing any reason, even with open packaging and the product tested.
Spain Peninsula and Balearic Islands: Vizaro pays you the return shipping and we will reimburse you 100% of your money. We let you try it on the street, it can be returned with the used wheels and dirty chassis. Buying a Vizaro cart and returning it will have no cost to you.
Other destinations: you have to pay the return shipping and we will reimburse the amount of the cart (the shipping costs are not refunded). We let you try it on the street, it can be returned with the used wheels and dirty chassis.
For those returns due to Vizaro errors or defective products, Vizaro will assume the cost of the return shipment and / or the re-shipment of replacement product.
For returns of correct products, you have to send us back the products and we will refund the amount of the returned products.
Before doing a return, please inform us in the email firstname.lastname@example.org
At Vizaro we only want happy customers with our Baby Travel Systems:
We have the best Technical Service and the best Guarantee that you can imagine that covers you even when you are on vacation outside your province and in remote places. A simple, fast and comfortable service, without traveling, without having to leave the baby travel system in a workshop and wait for weeks to be repaired as with other brands **.
* NOTE: the free shipping of the spare parts is only for Spain Peninsula and Balearic Islands. For the Canary Islands, Europe and Rest of the World, shipping costs apply.
** NOTE: in case of technical problems with the chassis, to avoid that our clients work with tools, it may be the case that they have to pick up the chassis to fix it and send it back to the client. This case is very unlikely since Vizaro has one of the strongest chassis on the market.